Buyer FAQs
Get answers to frequently asked questions about buying on Tradex UAE.
You can reach us via email, live chat, or phone on the Contact us page. Our team is available during business hours to assist you.
TradeX manages shipping through authorized logistics partners. Shipping details and costs are displayed at checkout.
Returns are not applicable on TradeX , if you received a faulty or wrong item, please report it to us within 48 hours and if eligible we will work with you for a resolution.
Report the issue through your account or contact customer support within 48 hours. Provide photos and details, and we will look into the problem and resolve it for you on case to case basis.
Yes. Once your order is shipped, you will be able to monitor delivery progress on your account.
Delivery long times depend on the product's location and shipping method. Estimated delivery dates will be provided during checkout and confirmed via email.
Log in to your buyer account, add items to your cart, and proceed to checkout. Confirm your shipping details and select your preferred payment method to complete the order.
Yes, you can browse products without an account. However, you need to register and log in to place an order or access wholesale pricing.
You can sign up by clicking "Sign In" on the homepage and selecting Create Account. Fill in your company and contact details, then verify your email and mobile number. Our team will review and approve your business documents within one business day, after which your account will be activated.